Warranty Period - Sokudo Electric India Pvt. Ltd. Warrants their vehicles as per below table from the date of sale of vehicle to customer.
SOKUDO WARRANTY POLICY
(Whichever is earlier)
12 MONTHS/30,000kms (Whichever is
Motor* & Battery*
Chassis Swing Arm Handle Bar, Side Stand", Main Stand".
Throttle, Converter", Speedometer". Front shockers" Rear
Shockers Headlight". Tail Lamp assly",FDI lamp Assy.
left/right" FPL assy.".RDI lamp assy, left/right". Side DRL
leftright" Licence lamp". Front Wheel". Wiring Harness" lock
set. USB charging port" Flasher" Horn".Steering sterm" Cone
set Controller and charger"
1) items warranty
to be given by the
2) Repair or
will be 10 to 15
Warranty Obligations - If a defect is observed in any of the Acute/Acute+ Sokudo only obligation is to repair or replace those parts which are considered to be the cause of malfunction free of cost provided it is acknowledged by Sokudo that the same is not because of misuse/improper handling. The defective vehicle must be brought to Sokudo authorized dealer/service center for inspection and subsequent rectifications/repairs.
Limitations of warranty -The warranty will be null and void -
a) if any of the free / paid services has not been availed off and specified mileage and/or time is passed or the vehicle is not serviced by the authorized dealer at specified Kms or 2 months whichever occurs earlier after service coupons are exhausted.
b) In case, ownership of vehicles changed or the vehicle is used for commercial purpose
c) If any part / assembly of the vehicle has been tampered / altered /repaired/replace at an unauthorized workshop or unauthorized technicians
d) If any failure has occurred due to extraneous reasons like over loading or abuse of vehicles. If the vehicle is used in competitive event/races and rallies.
Applicability of Warranty - The warranty is not applicable as per points
NO WARRANTY FROM COMPANY
Tyre", Painted Parts, Plastic Parts, Lock Plate Lock Line Raer View Mirror. charging plug. MCB. Rear Reflector, Ladies Footrest, Bulbs, Brake Cables, Brake Shoes & Shocker Seals, Wear and tear items, Battery Broken, Seat Assly, Front/Rear disc brake assy. Front/rear Disc plate. Plain Foot rest. Rear carrier, Switches. anti theft alarm and remote control key
Items warranty to be given
by the respective
b) Warranty is not applicable on any damages to vehicle components/Aggregates pollution/fire/netural hazard such as Earthquake/volcanic eruption/floods/water logging /cyclone/extreme weather conditions-Ambient temperature <4 °C or> 50°C etc.
c) Any Damages due to fitment of Non-recommended accessories.
d) In case of any noise, Vibrations, oil spillage etc. which are considered not to affect the performance of the vehicle
e) if the vehicle is not used in accordance with the manual supplied with the vehicle.
f) if the maintenance and repairs required due to misuse while driving or due to adulteration of fluid and improper road conditions.
g) if the failed component is not surrendered for replacement.
h) in case of special purpose vehicle Sokudo will not have any obligations on Body and body
i) if the vehicle supplied by Sokudo modified/altered or body built by the customer/dealer Sokudo shall have no warranty obligations on such modifications/alterations or structure which is found to be affection overall performance of the vehicle. Sokudo shall be at liberty to refuse any warranty obligations. Decision what so ever of Sokudo would be final and binding on customer.
j) Any warranty claims which are not submitted on recommended time with supporting documents and defected parts required by Sokudo Electric will not eligible for warranty and Sokudo Electric is not liable to provide the warranty claim for such cases.
Warranty on Proprietary Components/Aggregates
Warranty on proprietary components shall be handled by their respective Manufacturers as per their own warranty policy. In case of any defect on such components/aggregates e.g. Battery, Converter, tyres, Charger etc. Dealer's customer may directly approach to the branch office/ dealers of the respective manufacturers with the coordination of sokudo personnel. Sokudo will not be directly liable such claims However Sokudo will assist the customer in this regard.
Battery Warranty Replacement/Repairs
AH reduction would be 10% (approx.) in 1st year.
AH reduction would be 10% (approx.) in 2nd year.
AH reduction would be 20% (approx.) in 3rd year.
Example of 72V42Ah
1st Year: If the battery Drop below 35Ah, it will be replaced with 35Ah battery pack
2nd Year: If the battery Drop below 31Ah, it will be replaced with 31Ah battery pack
3rd year: If the battery Drop below 24Ah, it will be replaced with 24Ah battery Pack